Cart is empty Shipping & Cancellation Policy
Shipping Policy
At www.sophielagirafe.in we are committed to delivering your orders in a timely and reliable manner.
Our shipping policy is designed to provide you with a clear understanding of our shipping processes, options, and any associated costs.
Order Processing Time
Once your order is placed, our team will begin processing it within 1-2 business days. During this time, we will verify the order details, prepare the items for shipment, and perform any necessary quality checks
Shipping Methods and Delivery Time
The estimated delivery time is as follows:
Standard Shipping: 4-5 days, based on product type, weight and dimensions.
Please note that these are estimated delivery times and may vary based on factors such as product availability, destination, and unforeseen circumstances beyond our control.
Shipping Costs
We offer free shipping on all orders.
Shipping Address
It is your responsibility to provide accurate and complete shipping information during the checkout process. Please double-check your shipping address to ensure proper delivery. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information
Shipping Delays or Issues
While we strive to deliver your orders within the estimated timeframes, please understand that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may occasionally impact the delivery schedule. In such cases, we will work closely with the carrier to resolve any issues and keep you informed about the status of your shipment.
If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team on hello@hoyabella-distribution.com.
We are here to help!
Please note that this shipping policy is subject to change without prior notice. We recommend reviewing our policy periodically to stay informed about any updates.
Cancellation Policy
At www.sophielagirafe.in, we strive to provide a hassle-free shopping experience. We understand that sometimes you may need to cancel your order, and we have developed a cancellation policy to ensure a fair and transparent process.
Order Cancellation Timeframe
You may cancel your order within 12 hours of placing it or before the item is shipped, whichever is earlier.
Please note that once the item has been shipped, we will not be able to cancel it and you will have to refuse the parcel on delivery. We will proceed with the refund once the product is delivered back to us by our logistics partner.
Refund Options
We offer the following refund options for cancelled orders if the order hasn’t been shipped yet. If you cancel your order within the specified timeframe, we will issue a full refund to your original payment method within 3-5 days of receiving the request.
Cancellation Process
To cancel your order, please contact our customer support team via email hello@hoyabella-distribution.com or
send us a Whatsapp message at +91 73036 95995.
Please provide your order number and relevant details to assist us in processing your cancellation request promptly.
Customer Support
Our customer support team is available from 10:00 am to 6:00 pm, Monday to Friday to assist you with any cancellation inquiries or concerns you may have. We strive to provide a timely and satisfactory resolution to ensure your complete satisfaction.
Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing our
policy periodically to stay informed about any updates. If you have any questions or require further assistance,
please do not hesitate to reach out to our customer support team.