Cart is empty Return, Replacement, Exchange & Refund Policy
At www.sophielagirafe.in, we want you to be completely satisfied with your purchase. We have developed a comprehensive policy to ensure a smooth and hassle-free experience if you need to return, replace, exchange, and/or request a refund for your order.
Elegibility
Due to the delicate nature of our products (teethers, pacifiers and meal sets), please note that all are listed under the non-returnable or non-refundable category.
While we make every effort to accommodate our customers’ needs, please be aware that the final decision on accepting returns/exchange/replacement lies with www.sophielagirafe.in
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately (within 2 days of delivery). We may request supporting evidence, such as images or videos, to assess the issue and provide appropriate solutions.
Shipping Costs :
In most cases, www.sophielagirafe.in shall bear the shipping costs in case of a return, replacement, exchange
In case of certain products, based on size and value, the platform will hold the discretion and be the final deciding authority on which party shall bear the shipping costs for return, replacement, or exchange.
Payment
If you are eligible for a refund, the following process will be followed:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund,If approved, the refund will be processed to your original method of payment within 3-5 business days.
Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.
For COD transactions, we will initiate a bank transfer against the refund amount to the bank details as shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details.
It will take an additional 2-3 business days for the amount to reflect in your account.
Customer Support
Our dedicated customer support team is available from 10:00 am to 6:00 pm, Monday to Friday to assist you with any return, replacement, exchange, or refund inquiries. We aim to provide timely and satisfactory resolutions to ensure your complete satisfaction.
Please note that this policy is subject to change without prior notice. We recommend reviewing our policy periodically to stay informed about any updates.
If you have any questions or require further assistance regarding our return, replacement, exchange, or refund policy, please contact our customer support team.